Storage Camberwell Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Camberwell provides storage, removal-related transport, loading and unloading, and associated services. By placing a booking, using our facilities, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions.
These terms apply to consumer and business customers unless stated otherwise. Additional or varied terms may apply to certain specialised or high-risk services where expressly agreed in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who books or receives services from Storage Camberwell.
Services means any storage, packing, loading, unloading, transport, removal support, handling of goods or other related services provided by Storage Camberwell.
Goods means any items, cartons, furniture, equipment or property handled, stored or transported by Storage Camberwell on behalf of the Customer.
Contract means the agreement between the Customer and Storage Camberwell which incorporates these Terms and Conditions and any written quotation or service confirmation.
2. Scope of Services
Storage Camberwell provides storage units, containerised storage, and related removal services including, where agreed, collection and delivery of goods, packing assistance, and handling at our premises or other agreed locations.
The exact scope of services will be described in our quotation or booking confirmation. Any services not expressly stated as included are excluded and may be chargeable if requested.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation for storage or removal-related services. Quotations are based on the information provided by the Customer, including inventory size, access conditions, dates, and any special requirements. Quotations are estimates only and may be revised if the information provided proves to be inaccurate or incomplete.
3.2 Making a booking
A booking is made when Storage Camberwell confirms acceptance of your request for services. Confirmation may be provided in writing or electronically. Storage Camberwell reserves the right to decline any booking at its discretion.
3.3 Information required
The Customer must provide accurate and complete information when making a booking, including contact details, addresses, dates, approximate volume of goods, any goods requiring special handling, access restrictions such as stairs, parking or time limits, and any other material information.
If the information provided is incorrect or incomplete, Storage Camberwell may adjust the charges, amend the services or, where necessary, cancel the booking in accordance with these Terms and Conditions.
3.4 Changes to bookings
Any requested changes to dates, times, locations, scope of work or volume of goods must be notified as early as possible. Changes are subject to availability and may result in revised pricing. Storage Camberwell is not obliged to accommodate changes but will make reasonable efforts to do so.
4. Payments and Charges
4.1 Pricing
Prices for storage and removal services are as set out in our quotation or current tariff schedule. All prices are stated before any applicable taxes unless clearly indicated otherwise.
4.2 Deposits
Storage Camberwell may require a deposit to secure a booking, particularly for removals and initial storage move-ins. The amount and due date of the deposit will be stated at the time of booking. A booking is not confirmed until the required deposit has been received.
4.3 Payment terms
Unless otherwise agreed, payment for removal and transport services is due at or before the time the services are performed. Payment for ongoing storage is due in advance for each billing period. We may refuse access to storage units or withhold delivery of goods if payment is overdue.
4.4 Late or non-payment
If the Customer fails to pay any sum due, Storage Camberwell may charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of payment in full. We may also suspend services, restrict access, or exercise a lien over goods in our possession as security for payment of all sums owing.
4.5 Review of charges
Storage charges and tariffs may be reviewed periodically. For ongoing storage contracts, we will provide reasonable notice of any change in charges. If you continue to store goods after the effective date of a price change, you will be deemed to have accepted the new charges.
5. Cancellations and Amendments
5.1 Customer cancellations
You may cancel your booking by providing notice to Storage Camberwell. Any applicable cancellation fees will depend on the notice period given before the scheduled service date.
If more than a reasonable minimum notice period is provided, we will generally cancel without charge, other than any non-refundable deposit specifically identified at the time of booking. If short notice is given, we may charge a cancellation fee reflecting the costs and time reserved for your booking.
5.2 Storage termination
For ongoing storage, the Customer may terminate by giving the notice required by the storage agreement. If you vacate without proper notice, you may be charged up to the end of the notice period. All outstanding fees must be paid before you remove your goods.
5.3 Company cancellations
Storage Camberwell may cancel or suspend services where the Customer is in breach of these Terms and Conditions, where payment is overdue, where provision of services would be unsafe, unlawful or impractical, or due to events beyond our reasonable control. Where we cancel for reasons not attributable to your breach or an event outside our control, we will refund any pre-paid amounts for services not yet delivered.
6. Customer Responsibilities
6.1 Access and preparation
The Customer is responsible for ensuring that Storage Camberwell has safe and reasonable access to premises, buildings, lifts, corridors, and storage areas. You must arrange any necessary parking permissions or permits and comply with any local restrictions on loading and unloading.
6.2 Packing and suitability of goods
Unless specifically included in the service, the Customer is responsible for adequate packing of goods, using appropriate materials and methods to reduce the risk of damage. Fragile items must be properly protected and clearly identified.
It is the Customer's responsibility to ensure that goods are fit for transport and storage, free from infestations, and adequately clean and dry.
6.3 Accuracy of information
You must ensure that all information supplied to Storage Camberwell is accurate and up to date, including inventory details, access issues, and contact details. You must promptly notify any changes that may affect the services or safety of our staff.
7. Prohibited and Restricted Items
7.1 Prohibited goods
The following items must not be submitted for storage or transport, and Storage Camberwell accepts no responsibility for them if they are included without our prior written consent.
Explosive, flammable, or hazardous substances, including gas cylinders and fuels. Perishable goods or items requiring refrigeration. Illegal goods or substances. Cash, securities, or high-value items such as jewellery or precious metals beyond ordinary household levels. Live animals, plants, and any living organisms.
7.2 Restricted or special goods
Certain goods may be accepted only with prior agreement and may be subject to additional charges, conditions, or insurance requirements. The Customer must declare any such goods in advance.
7.3 Consequences of breach
If prohibited or undeclared restricted items are found, we may remove or dispose of them at the Customer's cost and without liability, and we may terminate the Contract immediately.
8. Waste and Environmental Regulations
8.1 Prohibition on waste storage
Storage Camberwell is not a waste disposal facility. The Customer must not use storage units, vehicles, or premises to store or abandon waste, refuse, or materials intended for disposal.
8.2 Disposal of unwanted items
If you require disposal of items, this must be agreed as a separate service and may be subject to additional charges, weight limits, and applicable regulations. We will handle waste only through authorised methods and in compliance with relevant waste and environmental laws.
8.3 Uncollected goods and abandoned property
If you fail to remove goods from storage at the end of the agreed term, after reasonable notice we may treat the goods as abandoned. We may then arrange sale, recycling, or disposal of the goods, applying any proceeds towards unpaid charges and reasonable disposal costs. Any balance remaining after costs will be held for the Customer subject to proper identification and claim within a reasonable period.
9. Liability and Limitations
9.1 Our duty of care
Storage Camberwell will exercise reasonable care and skill in handling, transporting, and storing your goods. However, our liability is subject to the limitations set out in this section.
9.2 Exclusions of liability
We are not liable for loss or damage arising from your failure to pack goods properly unless we have agreed to pack them, inherent defects or natural deterioration in goods, wear and tear, leaks or failures in goods containing liquids, or infestation caused by goods you have provided. We are not liable for loss or damage where caused by acts or omissions of the Customer or third parties, or for events that we could not reasonably prevent, such as extreme weather or disruption to transport networks.
9.3 Limits on liability
Unless otherwise agreed in writing, our liability for loss of or damage to goods is limited to a reasonable maximum per item or per consignment, taking into account normal household or business goods of moderate value. If you wish to declare a higher value or obtain additional protection, you must request this in advance so that appropriate arrangements or additional insurance can be considered.
9.4 Indirect loss
We are not liable for any loss of profit, loss of business, loss of contracts, or any indirect or consequential loss arising from the services, however caused.
9.5 Personal injury
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
10. Insurance
10.1 Customer insurance
The Customer is strongly advised to maintain adequate insurance cover for goods in transit and in storage, particularly for higher-value items. Any insurance arranged directly by the Customer is a matter between the Customer and their insurer.
10.2 Optional cover
Where available, Storage Camberwell may offer optional cover or facilitate access to insurance products under separate terms. Details of such cover, including exclusions and limits, will be provided separately. It is the Customer's responsibility to assess whether any offered cover is suitable for their needs.
11. Access to Storage and Security
11.1 Access rights
Access to storage units is subject to our opening hours, security procedures, and payment being up to date. We may require proof of identity and may restrict access to authorised persons only.
11.2 Security measures
We use reasonable measures to maintain security at our premises. However, we do not provide absolute guarantees against unauthorised access or theft. Customers are responsible for using suitable locks, keeping access codes secure, and not sharing keys or codes with unauthorised persons.
12. Events Beyond Our Control
Storage Camberwell is not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, fire, flood, industrial disputes, road closures, accidents, or acts of authorities.
Where an event beyond our control affects the performance of services, we will contact you as soon as reasonably possible to discuss alternative arrangements or rescheduling where feasible.
13. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details and any supporting information. We will investigate complaints in a fair and timely manner and seek to resolve them with you directly.
Any claims for loss or damage to goods must be notified within a reasonable time after delivery or discovery, so that we have the opportunity to investigate while evidence is available. Failure to notify within a reasonable time may affect our ability to assess and process your claim.
14. Data Protection and Privacy
Storage Camberwell will process personal data in connection with the provision of services, including contact details, billing information, and access records. We will handle such data in accordance with applicable data protection laws and use it only for legitimate business purposes related to the services, regulatory requirements, or where otherwise permitted or required by law.
By using our services, you consent to the processing of your personal data for these purposes. You have certain rights in relation to your personal data, which can be exercised in accordance with applicable law.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Storage Camberwell.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or service confirmation, constitute the entire agreement between the Customer and Storage Camberwell in relation to the services and supersede any prior discussions, correspondence, or understandings.
16.2 Variation
No variation of these Terms and Conditions is effective unless agreed in writing by Storage Camberwell. We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless you expressly agree to a newer version in writing.
16.3 Assignment
The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent. Storage Camberwell may assign or transfer its rights and obligations to another entity as part of a business transfer or restructuring, provided that doing so does not materially reduce the level of service provided.
16.4 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its intended effect as far as possible.
16.5 No waiver
Failure or delay by Storage Camberwell in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
By proceeding with a booking or continuing to use our storage or removal-related services, you confirm that you have read, understood, and agree to these Terms and Conditions.
